Outlook says connected but not updating

Posted by / 20-Nov-2017 18:52

It has a domain controller, two Exchange 2013 servers, a load balancer and two client machines.All testing I am performing is on intranet and no internet simulation or remote client scenarios are going to be tested.When it is not, it usually is synching additional mailbox information and data such as the folder hierarchy, Views or Quick Steps.It also only displays “To monitor Outlook’s synching processing more closely, you can open the Microsoft Exchange Connection Status dialog.However, if we use the webmail that we have in place, they can see the incoming emails without any problems. (seems to be a common problem with 2013)this page has some things to try. .(edit: on a test account first) »social.technet.microsoft ··· iceitpro If it is IMAP and Outlook 2013, just delete the account and re-create it on one of the clients. You can create a new profile too which might be better for testing purposes since you can just go back to the old profile if it doesn't help."Pegasus (MVP)" I am having the same exact problem here, for one of my users, they were on 2000 outlook, i upgraded and removed profile and added it back after installing 2003 and it worked fine.

To be exact, I have created a new profile and kept it to download but still the problem persists. I can assure there's no issue as other users are able to communicate without any issues. If you feel the issue is not resolving itself I would recommend checking out the Outlook Support and Recovery Assistant Here: https://configure.office.com/sara/Setup Consider changing how much email you are downloading as well to keep offline.When someone sends them a new message then it will not become visible until they click the Inbox. "Pegasus (MVP)" I am having the same exact problem here, for one of my users, they were on 2000 outlook, i upgraded and removed profile and added it back after installing 2003 and it worked fine.My one user it didn't and she is now on outlook 2003 with the same problem.The Exchange team is working closely with the Outlook team to verify the fix.Testing Exchange 2013 means careful planning of what you are going to test in lab, what you need to test al given scenarios and what is required.

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No new mail activities or even download progress on Inbox, but the other folders at least updating upon selecting.